Refund policy

At PetsLab.co, we prioritize your satisfaction and the well-being of your pets. We understand that circumstances may arise where a return or refund is necessary. Please review our policy below to ensure a smooth and transparent process:

1. Returns:

We accept returns within 14 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Please contact our customer service team at [hello@petslab.co] to initiate the return process.

2. Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [14] days.

3. Exchanges:

We replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at [hello@petslab.co].

4. Shipping Costs:

Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part or a defective item. In such cases, we will provide a prepaid shipping label.

5. Non-Refundable Items:

Products that have been sold are not refundable.

6. Late or Missing Refunds:

If you haven’t received a refund yet, please check your bank account again. Next, contact your credit card company or bank, as it may take some time before your refund is officially posted.

7. Contact Us:

For any further questions or assistance, please contact our customer service team at [hello@petslab.co].

PetsLab.co reserves the right to update or modify this return and refund policy at any time without prior notice. We recommend reviewing this policy periodically for any changes.

Thank you for choosing PetsLab.co. Your satisfaction and the happiness of your pets are our top priorities.